Terms and Conditions
We aim to offer to our clients a professional and effective service. The terms and conditions in accordance with this agreement are set out below:
This agreement is specifically for the provision of Online Content Management applicable to a website / websites and / or social media platforms.
This agreement pertains to a period of three (3) months where-after the agreement will automatically continue on a month-to-month basis, unless either you or us advises the other party prior to the ending of the three (3) month period that you or us do not want the agreement to continue, or if we enter into a new agreement for a further fixed period.
If at any time you wish to cancel the retainer you must give us twenty (20) business days notice of cancellation. We will be entitled to recover any loss suffered by us as a result of such early cancellation of the agreement by charging one month cancellation fee.
The retainer fee is payable on the 1st day of each month, in advance.
The retainer fee is non-refundable and any unused time are not carried over, therefore ensure full value is obtained by optimising time paid for.
The agreement secures our services on a priority basis at an agreed rate of R100 per hour for five (5) hours a month, for the initial three month period.
After the initial agreement period of three (3) months the volume of work will be reviewed and the retainer fee adjusted accordingly for month-to-month flexibility.
For long-term projects and campaigns a customised agreement with an adjusted retainer fee may be negotiated.
On a month-to-month basis work may cease when the time has been used up, however you have the option of topping up as need be.
Clients will be notified in advance if a request received would exceed the amount of time available.
Consultations and correspondence are included in allocated time.
All services are timed in increments of one quarter of an hour, rounded up for each activity to the nearest quarter of an hour. There is a minimum charge of one quarter of an hour for any services under this Agreement.
If the agreement is continued on a month-to-month basis, either you or us will be entitled to end the agreement without reason or penalty at any time, provided that you or us gives the other written notice of such termination.
Your duties to us is to be cooperative, communicative, clear in your instructions, available to us and to pay your retainer on time.
You agree that we make no guarantee regarding the outcome or success of Social Media Marketing. We do not profess to be a Marketing Agency, and as such do not promote our services to be beneficial to an increased client base. You do agree that the services we offer is aimed at optimising your time and monetary resources, by ensuring changes are made to your website and or social media profiles promptly and efficiently, with a high degree of professionalism.
For any additional online services you may require, a separate agreement will be drawn up.
We agree that by obtaining login access to your website / websites or social media platforms we will take due care to ensure the integrity of the site and the information provided. At your request, we will concur to the signing of a Confidentially Agreement.
You confirm that you have read and understood the agreement, all neccessary clauses has been explained to you and you sign the agreement freely and voluntarily.
The agreement will only become effective when signed by both parties and once the retainer fee has been paid.